1) By Bank Transfer or Credit / Debit Card payment,

You can make it to any of our bank accounts (TL) specified on our Bank Accounts page.

2) Our site has the option of payment at the door and payment by credit / debit card.

3) Order Refund

In case of cancellation of your orders for possible reasons; Batron Energy will refund the product price to your account and / or credit card within three working days. However, you must provide accurate and complete bank account information and / or credit card information to the financial authorities of our company. Click here for detailed information about returns and exchanges.

4) Delivery

Our shipments are sent as insured.

We try to deliver the products you ordered on the same day. Delivery time for products that take time to supply as specified in the product detail is 14 business days. You will be notified in case of delayed delivery.

In order to ensure product delivery without interruption, please provide the address of your location as the delivery address during the day.

Your requests will be processed according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent with a contracted cargo company. Your orders will be delivered to the Cargo company at the end of 3 (three) working days after approval.

You can contact our customer representative to discuss different delivery terms. In addition, cargo delivery is valid for Worldwide.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed as a result of the payment page.

In case of any error at the address specified, the order is contacted with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

We are responsible for the delivery of the credit card system as well as the customer is responsible for the realization of the bank.

Attention please!

Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think that there is any damage to the product, please send a record to the cargo company and refuse to take the product.

It is accepted that the cargo company fulfills its duty after the product is received.

If the product is damaged: Please send the report to Whatsapp Support Line as soon as possible and inform the order to siparis@batronenerji.com with the order number and details.

If you do this, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you would like to return the product in this e-mail, you will be able to help us with the product.